Refund Policy

Refunds for domain leases obtained through WHISKY SDN. BHD. (“Leasing.my”) are only available if the cancellation is made within the refund period specified in this policy.

To initiate a refund request, please contact us via email at support@Leasing.my. Please provide your payment ID number and reason for the request to expedite the refund process. For security purposes, we cannot process refunds over the phone.

Our team will review your request within two (2) business days, and we will notify you of the outcome via email. However, in exceptional circumstances, we reserve the right to extend this response time.

For the purposes of this Refund Policy, the “Effective Date” refers to the date when your lease began. You have the option to cancel your lease at any time. However, please note that your refund request is subject to the following terms:

Standard Refund Terms:

• Monthly Plans – refund requests must be submitted within 72 hours of the Effective Date.

Upon approval of your refund request by Leasing.my, payments will be refunded within seven (7) to ten (14) business days.

It is important to note that this Refund Policy forms part of the Lease Terms and Conditions.